Frequently asked questions

Choose your design and options, then enter names and wording in the personalisation requests box on the product page. Check spelling, dates and capital letters before adding it to your basket. Read our personalisation guide.

Yes. Add your requests in the personalisation requests box: you can ask for different colours or fonts, change the wording, or remove part of the design. Tell us what to change and what to keep. You do not need to contact us separately.

For photo designs, use the upload control on the product page and follow the instructions shown. Choose a clear, well-lit original photo and leave space around faces for cropping. Check the number and order of photos required by your design.

We do not send a proof before printing, so please check all your details carefully. Keep wording concise so the design stays readable. If your request will not fit, we will contact you by email to agree an adjustment.

Yes. Tick “Send direct to the recipient & add a gift message” on the product page, then enter the recipient’s delivery address at checkout. We will leave the invoice and packing slip out of their parcel.

Tick the gift option on the product page and enter your message in the field that opens. We will print it and place it inside the box as the first thing the recipient sees. This message is separate from the wording printed on your product.

Yes. UK orders include FREE Evri 48-hour tracked delivery. Delivery times are estimates. See delivery information.

Order before 2pm UK time for same-day dispatch, unless otherwise stated on the product page or at checkout. Dispatch is when your parcel leaves us; delivery time starts after dispatch.

DPD and Royal Mail next-day services are available at checkout for an additional charge. Place your order before 2pm UK time. Available services and delivery estimates are shown at checkout.

We ship worldwide, with shipping charges and estimated delivery times shown at checkout. International parcels include tracking. MKTrends pays import duties and tariffs, so you will not need to pay these on delivery. If a carrier requests payment, contact us before paying.

We will email your tracking details when your order is dispatched. If your parcel is delayed or missing, contact us through live chat or sales@mktrends.co.uk with your order number.

Contact us through live chat or sales@mktrends.co.uk as soon as possible with your order number and correction. We will check whether a change is still possible. Changes cannot be assumed once production has started.

Correctly personalised items cannot be returned or exchanged for a change of mind. Returns and exchanges are free for personalised items that arrive damaged or with printing that differs from your instructions. Non-personalised items qualify for free returns within 30 days of delivery in original, unused condition. Read the returns policy.

Contact us straight away through live chat or sales@mktrends.co.uk. Include your order number and clear photos. We will agree a free replacement or an eligible return and refund, and confirm whether the original needs returning. If a replacement is agreed before 2pm UK time, we will dispatch it the same day. See damages and issues.

Sign in to your customer account using your purchase email address to view orders and request a return. You can also contact us through live chat or email. Please arrange your return with us before sending anything back.

Check the care information on your product page. For candles, read the supplied safety label and our candle safety and care guide before lighting.