Personalisation Help & Guidance

A name, a favourite photo or a few heartfelt words can turn a little gift into something special. Here’s how to get your personalisation ready.

1. Choose your gift and check the options

Read the product description and choose the design you would like as your starting point. You can add names, messages and design requests in the personalisation requests field on the product page. For photo gifts, use the photo upload control as well.

Choose any available options, such as your candle fragrance, before adding your gift to the basket.

2. Add names and messages

Use the personalisation fields provided on the product page. Follow any instructions or character limits shown.
Type names, dates and messages exactly as you would like them to appear, including spelling, punctuation and capital letters.
For several names or lines of text, make the order clear. For example: Name: Sophie
Message: Thank you for everything
From: Love, James.
Want to make the design your own? Use the personalisation requests field to ask for different colours or fonts, change the wording, or remove a part of the design. Describe exactly what you would like changed and which elements you would like to keep.

How to describe your design changes

Keep your instructions clear and specific. You can include several changes in the same request. For example:

Colours: Change the pink flowers to purple and keep the green leaves.
Font: Use a simple printed font instead of the script lettering.
Wording: Replace “Best Mum” with “Best Nanna”.
Remove an element: Remove the small heart below the name.

Add these details in the personalisation requests field before adding the item to your basket. You do not need to contact us separately to request these design changes.

3. Choosing photos for a photo gift

For products that offer photo personalisation, use the upload control on the product page and follow the instructions shown.

Choose the clearest original photo you have. Avoid screenshots, heavily compressed images or photos copied from social media where possible.
Use a bright, well-lit image with your subject in focus.
Leave some space around faces and important details, as the design may need to crop the image to fit.
For designs with several photos, follow the requested number and make the intended order clear where the product provides a place to do so.
Only upload images you have permission to use.

The product page will show any upload requirements. If your photo will not upload, contact us for help before completing your order.

4. Check everything before checkout

Check the correct product, design, quantity and options are in your basket.
Read your personalisation again, especially names, dates and spelling.
Make sure you have completed any required photo upload steps.
Check your delivery address, including the postcode.

Please do not rely on a checkout note to replace required personalisation or photo uploads on the product page.

Frequently asked questions

Can I personalise every product?

You can request changes to the colours, font and wording, or ask us to remove part of the design. Add your instructions in the personalisation requests field on the product page, together with any names or messages you would like included.

Will my gift look exactly like my screen?

Product images show the design style. Your chosen wording or photo will make your gift individual, and colours can look slightly different on screens and printed products.

I noticed a mistake after ordering. What should I do?

Contact us as soon as possible with your order number and the correction you need. We’ll check whether a change is still possible; please don’t assume it can be made once production has started.

Can I request a different layout or a special design?

Yes. Describe the changes you would like in the personalisation requests field on the product page. Tell us which colours, font, wording or design elements you want changed or removed, and what you want to keep. There is no need to contact us separately for these requests.